City Representative Stephanie Ramage on this new service.
Read her message below for details on the service.
Ms. Robbie Hunter
As you may have heard, the City of Atlanta has launched the
operational testing phase of its 311 service and we need
citizens to give it a try and report back to me regarding
how well you think the customer service rep handled the call
and if your question was answered to your
If you would note in your email to me the time and date of
your call, your question, whether the answer you received
was thorough and accurate, and about how long you were on
the line, I would be most grateful. My email address is
311 is a way to give citizens answers about any city service
quickly and efficiently. You may ask a question about your
water bill, flooding, parking, court fines, parks, traffic,
code enforcement, street lights, garbage pick up, business
licenses, permits--basically anything--or make a service
request. You may be transferred to the city agency best able
to help you.
Due to technical issues that the city expects to have
resolved in a couple of months, it is not possible to
merely dial “311” just yet, however, if you need a
question answered, you may dial
404-546-0311 or you can program it into your cell phone as
The website is also operational, and I really would
appreciate as many citizens as possible giving it a
try. Any complaints about it, from navigation to
usefulness of content, etc. are welcome!
Please let me know what you think of the system in honest,
straightforward terms. It's important that it provide
accurate information in an efficient manner.
City of Atlanta